Respond, Not React – Crisis Support Training
Equip your team with the skills and confidence to safely support people experiencing mental health distress or crisis.
When someone is experiencing emotional distress or a mental health crisis, the response they receive in those first moments can make a significant difference. Many support workers want to help but often feel unsure about how to respond safely, calmly, and effectively.
Respond, Not React – Crisis Support Training gives NDIS and community service professionals the practical tools to remain calm, communicate effectively, and support participants in ways that reduce escalation and promote safety
Why This Training Matters
Support workers are often the first people present when a participant is experiencing distress, suicidal thoughts, or significant emotional overwhelm.
Without the right knowledge and guidance, these situations can quickly become confusing and stressful for both the worker and the participant.
This training helps workers move away from panic-based reactions and instead respond with calm, structured approaches that prioritise safety, communication, and stabilisation.
What the Training Covers
The program focuses on practical, real-world strategies that support workers can use immediately in their day-to-day roles, including:
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Understanding how mental health crises can present in community settings
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How to remain calm and present during high-stress situations
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Effective communication during emotional distress
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Practical strategies to reduce escalation
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Supporting stabilisation where appropriate
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Understanding when additional supports or services may be required
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Creating safer responses within organisations and teams
Designed for the Community Services Sector
This training has been developed specifically for workers supporting people with complex mental health needs within community and NDIS settings.
The program can be delivered to:
• NDIS support workers
• Community service workers
• Team leaders and supervisors
• Provider organisations
• Community organisations supporting vulnerable individuals
Supporting Organisations as Well as Workers
In addition to supporting frontline workers, the program also helps organisations review internal procedures and policies to ensure they align with best-practice approaches to responding to mental health crises.
This helps create a consistent, safe, and supportive approach across teams and organisations.
Learn More or Register Interest
If you would like to learn more about the Respond, Not React – Crisis Support Training or explore how the program could support your team or organisation, register your interest below.
A member of the TwoHearts team will be in touch to discuss the next steps.