Mental Health Crisis Support

All NDIS Participants can access this service.

At Two Hearts QLD, we provide structured NDIS mental health crisis intervention for participants experiencing acute emotional, behavioural, or situational distress.

Crises can arise suddenly and significantly impact safety, stability, relationships, and daily functioning. Our role is to respond promptly, assess risk, stabilise the situation, and implement practical supports that reduce escalation and restore safety.

A core focus of our service is hospital diversion — supporting NDIS participants to remain safely in the community wherever clinically appropriate.

Same-Day Crisis Response (7:00am – 9:00pm)

We offer same-day NDIS crisis support between 7:00am – 9:00pm (AEST).

Crisis support can be accessed by:

📱 Text: 0448 936 592

📧 Email: supportnow@twoheartsqld.com

All requests received within operating hours are triaged and responded to the same day.

If there is immediate danger, please call 000.

Structured Risk Assessment & Triage

All crisis referrals begin with a structured mental health risk assessment conducted via phone.

Our triage process determines:

Immediate risk level
Suicide or self-harm risk
Behavioural escalation
Mental health presentation
Environmental safety factors
Appropriate mode of intervention

Following assessment, crisis intervention is delivered via:

Telehealth (available Australia-wide)
In-person NDIS crisis support where clinically appropriate

This ensures safe, responsive, and clinically appropriate mental health crisis care.

In-Person Crisis Support Locations

In-person NDIS mental health crisis intervention is available in:

Brisbane (North and South)
Gold Coast
Scenic Rim

Outside these areas, participants can access telehealth crisis support anywhere in Australia.

What Crisis Intervention Includes

Our NDIS crisis intervention service may include:

Immediate risk and safety assessment
Suicide response planning (non-emergency)
Behaviour crisis stabilisation
Safety planning for participants and families
Strategies to prevent placement or family breakdown
Short-term intensive mental health support
Coordination with Support Coordinators and allied health teams
Advocacy within the NDIS during urgent situations

This is short-term, targeted intervention focused on stabilisation, safety, and restoring functional capacity.

Hospital Diversion & Community Stabilisation

One of our primary goals is to reduce unnecessary hospital admissions for mental health crises.

We work to:

Stabilise participants within their home or community environment
Reduce repeat emergency department presentations
Strengthen support systems
Improve stakeholder communication
Develop structured crisis response plans

Our team has extensive experience supporting NDIS participants with complex mental health presentations and behaviours of concern.

When Emergency Services Are Required

While our aim is to provide structured community-based NDIS crisis support, there are situations where emergency services must be contacted.

We will direct you to call 000 if:

The person is under the influence of alcohol or other drugs (AOD)
The person has already acted on suicidal thoughts or plans (e.g., overdose)
The person is actively harming themselves or others
The person is experiencing acute psychosis (e.g., hearing voices, not oriented to reality)
There is immediate danger to life

These situations require emergency medical or psychiatric intervention.

Referrals

Referrals are accepted from:

Support Coordinators
Plan Managers
Allied Health Professionals
Participants and families
To request same-day NDIS mental health crisis support in Brisbane, Gold Coast, Scenic Rim, or via telehealth Australia-wide, contact:
📱Text: 0448 936 592
📧 Email: supportnow@twoheartsqld.com

If there is immediate danger, please call 000.