What the Crisis Response Program Covers
Three things we focus on during the crisis period.
Short-term crisis accommodation
Safe, temporary housing during the crisis period. A stable base while you work through what comes next.
Case management
Someone coordinating your supports, keeping things moving, making sure nothing falls through the gaps.
Referrals to services
We connect you with the right services. We don't just hand over a number. We make the introduction.
This program is open to everyone
You don't need to be an NDIS participant to access the Crisis Response Program. We assess every referral individually.
People we commonly support include:
Not sure if we can help? Send through a referral or call us. We'd rather figure it out together.
What happens when you reach out
Every situation is different, but here's the typical process.
1. Submit a referral
Online form, or call us directly if it's urgent
2. We review your situation
Our team assesses what's happening and what you need right now
3. Accommodation arranged
If short-term crisis housing is needed and available, we'll get that sorted.
4. Case management kicks in
Active coordination through the crisis period
5. Connected with other services
Referrals and introductions to whatever else you need
6. Support until things stabilise
We stay with you until the immediate crisis is under control
How we work
Crisis doesn't follow a script. Neither do we. We've seen what happens when people get bounced between services, handed pamphlets, or told to call back during business hours. That's not how this works. We listen first, act fast, and walk alongside people through the hard parts. No lectures. No judgement. If you need someone who'll actually pick up the phone and help you figure things out, that's us.
How to refer someone (or yourself)
Two ways to get in touch. Use the form for standard referrals, call us for anything urgent.
8:30am to 6:30pm, 7 days a week | Immediate danger? Call 000
Who we work with
Trusted partners who share our commitment to supporting people through crisis.
Life Lifting Australia
Building resilience and pathways to stability
Anchored Care
Supported independent living across SE QLD
Tee Off For Community
Raising awareness and funds for crisis support services in Queensland
Common questions about crisis accommodation
1. Do I need to be an NDIS participant to access crisis accommodation through TwoHearts?
No, the Crisis Response Program is open to everyone. While we support NDIS participants with crisis SIL and emergency STA, the program isn't limited to NDIS. We assess every referral individually.
2. How quickly can you arrange crisis accommodation?
It depends on the situation and availability. We operate 7 days a week and treat urgent referrals as a priority. For emergency referrals, call us directly on 07 2146 0057.
3. What areas in Queensland do you cover?
Brisbane, Gold Coast, Sunshine Coast, Scenic Rim, Gympie and Toowoomba. Contact us to discuss your specific location.
4. Is the accommodation permanent housing?
No, this is short-term, crisis-focused support. The goal is to stabilise your situation while longer-term housing and supports are organised.